General Terms

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General Terms

1. General

Fast Forward Wheels BV is located at: Gasthuisdijk 12, 8041 AG Zwolle, the Netherlands. Telephone number +31 38 4236447, fax number +31 38 4203970 and e-mail address info@ffwd.com.

 

 

 

Fast Forward Wheels BV is registered in the trade register of the Chamber of Commerce in Zwolle, the Netherlands with the number 05055878. The VAT number is NL820840762B01.

2. Pricing and delivery costs

 

All prices that are stated on the website include the VAT rate at 21%, but exclude the costs for delivering. Prices are subject to change without prior notice.

Delivery costs for online orders:

  • Within the Benelux, Germany and Denmark €10 will be charged.
  • For all other countries within Europe €25 will be charged for the delivery. 
  • For all countries outside Europe €50 will be charged for the delivery.
  • Orders above €200 are free from shipping cost.

 

 

UPS is the carrier that is responsible for transportation of all goods within Europe and outside Europe. The carrier is liable for all loss and/or damage that might occur during transportation.

3. Payments

Payments can be made by iDEAL or Credit Card. It is also possible to pay in advance.

 

3.1 iDeal

With iDEAL it is possible to transfer the appropriate amount by using the online service of our own bank account. This service is only possible for bank accounts of ABN AMRO, Postbank, Rabobank and SNS.

 

3.3 Advance Payment
Transfer the appropriate amount to:
Fast Forward Wheels BV, ING 06.52.799.884, located in Amsterdam, the Netherlands. IBAN NL35INGB0652799884, SWIFT INGBNL2A.

 

 

 

 

 

3.2 Credit Card

Credit Cards that are accepted by FFWD are:

  • MasterCard
  • Visa
  • Maestro Multipay

 

4. Delivery Time

A confirmation will be send to the customers per email as soon as FFWD has received the order. In this email is stated what the delivery time will be after the payment is received.

 

 

 

Normally the delivery time within the Netherlands is 3 working days, within Europe 5 working days and outside Europe 10 working days. (These delivery times are given as an indication only).

5. Order Confirmation

As soon as FFWD has received the order a confirmation will be send to the email address given by the customer. The customer can print this out for their own administration.

FFWD will keep the customer informed by any means if the products ordered are not available. An approximate delivery time will be determined. If this is not at the customers convenience, he or she can simply cancel the order and ask for a refund.

 

 

 

The customer is entitled to cancel the order as soon as the prices increase in the period between the placement of the order and the delivery.

In case FFWD does not receive the payment within 10 working days after order placement date, it will be entitled to breach the contract and thereby cancel the order.

6. Checking the received order

The customer has seven (7) days to return all or part of his order for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice. Also an email will be send to FFWD (info@ffwdwheels.com) to confirm that the product will be returned

 

 

 

The exchange or refund will be taken into account only for the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to FFWD in its original packaging with delivery costs paid.

7. Customer Service

If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.

 

 

 

The FFWD Customer Service can be contacted at
 T: +31 38 4236447
 F: +31 38 4203970
 E-mail: info@ffwd.com

Website by: Rob van Eck Design